Refund policy
Extended Holiday Returns
Shop with confidence this holiday season! Items purchased from November 1, 2023 to December 14, 2023 will receive an extended holiday window.
Unopened or gently used items purchased between 11/1/23-12/14/23 can be returned through 1/15/24 for a full refund. Returning your holiday order is easy. Simply follow the steps here to start your return: https://returns.drdennisgross.com/
What is your Return Policy?
We hope you'll love all of your DDG products, but we understand sometimes a product may not be right for you. If you need to return your product(s) for a refund, please return your unopened or gently used items within 30 days. Shipping and handling are not included in returns. Returns will be accepted on products purchased from DrDennisGross.com only. Products purchased from any of our partners should be returned to the place of purchase.
Can I return an item for an exchange instead of a refund?
We do not offer exchanges, but we will be happy to accept unopened and gently used products for return within 30 days of purchase. For any additional questions, please contact the Client Care team. https://drdennisgross.com/pages/contact/
What will happen with my refund if I've used a discount code?
If you've used a discount code that's no problem! We will refund the price you paid for the item(s) after discount and any applicable sales tax based on the item's sale value.
How do I make a return?
Returning your order is easy. Just follow the steps here: https://returns.drdennisgross.com/
I've paid in 4 payments with Klarna - How do returns work?
If you've used Klarna to pay for your purchase but are now needing a refund, the refund will be processed by Klarna. For your convenience, you can read more about the Klarna refund policy here: https://www.klarna.com/us/customer-service/how-long-do-refunds-take/
I don't have a return label, how do I get one?
Follow the steps here to acquire your shipping label: https://returns.drdennisgross.com/
Please note the cost of shipping with be deducted from your refund.
Can I return items I've bought with an E-Gift Card?
Yes, of course! If an item you purchased with a gift card is not the right fit for you, you can return the unopened or gently used item within 30 days of your purchase and you will be reissued the value of your purchase in the form of an e-gift card.
I'm an international customer, how do I make a return?
We're so thrilled to have clients all across the globe! If you are an international client needing to return an item, please contact directly the retailer you purchased the item from for further assistance.
What happens to my refund if I'm no longer using my card?
If your card was canceled but your account was not closed — perhaps because you lost the physical card or had fraudulent transactions that caused the issuer to send you a new card — then you shouldn't have a reason to worry. The merchant can issue a refund to your canceled card and the refund will appear on the account associated with your new card.
What should I do if I haven't received my refund?
We're sorry to hear you haven't received your refund. All refunds are processed within 5-7 business days once the return has been received. After the refund is processed on our end, your bank or credit card company may take between 2-10 business days to post the refund to your card depending on their unique policy. Please contact your bank or credit card company to see when you can expect the refund to be posted.
Have you received my returned items?
To check if your return has been received you can either check the tracking number you received when you shipped the item or you can reach out to our Client Care team at customerservice@drdennisgross.com and we will be happy to give you an update on the status of your return
